Cancellation and Refunds

Last updated October 1, 2026

The Personal free trial

• Starting the trial needs a card, but you aren't charged during the 3 days.
• Cancel any time before the trial ends (Veynote settings, Manage subscription) and you won't be charged at all.
• If you don't cancel, you're charged $9 when the trial ends, then $9 every month.

Cancelling

• You can cancel anytime from Veynote's settings (Manage subscription) or by emailing support@veynote.com.
• When you cancel, your plan stays active until the end of the period you've paid for, then it won't renew. You won't be charged again.
• Your courses and lessons stay on your Mac after cancelling.

Refunds

• Personal: the free trial is your chance to try it, so charges after the trial aren't refunded, except as below.
• Academic, first payment: if Veynote can't build your courses (for example, your school's course site isn't supported), email us within 7 days of your first charge and we'll refund it in full.
• Charged by mistake: if you were charged after cancelling, charged twice, or charged in error, email us within 30 days and we'll refund it.
• Otherwise, payments for a period that has started aren't refunded for the unused part, unless the law where you live requires it.
• Refunds go back to the card you paid with, through Stripe. Banks usually take 5 to 10 business days to show them.

Price changes

If the price of your plan changes, we'll tell you at least 14 days before your next renewal, and you can cancel before it applies.

Contact

support@veynote.com. Include the email on your Veynote account so we can find it.